If Things Don’t Work Out…

HERE’S HOW TO RETURN YOUR MAAYA COLLECTION ORDER:

*** Please note that you will need to have access to a printer to complete your return***

1.    Make sure you qualify for a return:

You will qualify for a return if your order meets the following conditions –

  • The items purchased are from the Maaya Collection E-store at https://www.maayacollection.com/
  • The items were purchased in the last 3 days
  • The items are in their original condition (unmarked, unworn and undamaged)
  • The items are in their original packaging

You can read more about our Returns Policy here.

Maaya Collection does not accept returns after 3 days from the date of purchase.
If any items are not eligible for a refund we will contact you.

 2.    Initiate your return request & print your return label:

  • Please make sure you have your Order ID ready (you will find this on your original order confirmation email) and click here to be taken to our Online Returns Portal. Simply follow the instructions to initiate your return request.
  • If you qualify for a free return, once you’ve completed your returns request using the Online Returns Portal, you will receive an email containing a free return label which you should print out and use to post your order back to us.
  • If you have logged into your account, you are also able to initiate your return through your account dashboard which lists all your previous orders (click on your name in the top right-hand corner to access this). Locate the order you wish to return and click RETURN where you will then be taken to our Online Returns Portal. Simply follow the instructions there to initiate your return.

 3.    Pack the items:

  • Pack the items you want to return into the original packaging and place it into a sealed postage bag. Place your return label on the outside of the packaging.

 4.    Post it back to us:

  • Take the parcel to your local post office where they will then return your product to us.
  • Please post your return to Maaya Collection E-Store, Hno 256/3 Bhudutt Colony Near Sihi Gate Ballabgarh, Faridabad, Haryana
  • Please make note of your return tracking number as our Customer Service team may ask for this if you need to enquire about your return.

We cannot be held responsible if the returned product do not arrive at our warehouse, but having tracking information will make it much easier for us to help you should anything go wrong.

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